Artikel has a 30-day return policy on standard size items (XS, S, M, L, XL, XL), from the day you get your order delivered.
Items ordered with custom adjustments are produced specially for your body proportions and are not exchangeable or refundable.
Fill out the return schedule attached to your order, or download it here. Our address for returns is noted below and on the return shipping label.
Shipments outside Denmark do not include a return shipping label and return costs are covered by the customer. We strongly recommend that your return shipment has a tracking number. Write RETURNS AND REPAIRS on the box to ensure a smooth transit through customs.
Ved Slusen 34
C/O Fokstrot ApS
2300 København S
All items are to be returned in their original condition with hangtags still attached on the clothes.
Artikel ApS reserves the right to reject returns that do not meet the above criteria. If the customer does not agree with ARTIKELKBH.COM's handling of the cancellation right, and the customer cannot find an amicable solution with ARTIKELKBH.COM, the customer can complain about the Center for Complaints Resolution if the conditions for this are fulfilled (see www.forbrug.dk).
When using the right of withdrawal, reasonable costs will also be refunded. The total amount will be refunded without undue delay and no later than 14 days after receipt of notice. ARTIKELKBH.COM may, however, withhold the refund until the item is received, or until the customer has submitted documentation to return the item, whichever is earlier. If the customer wants to exchange an item, this can be done by placing a new order and returning the unwanted item. When ARTIKELKBH.COM receives the returned product, the goods are refunded.
All products on ARTIKELKBH.COM come with a two-year warranty from the day the item is received. This warranty only covers manufacturing related errors. We gladly repair holes in the clothes due to wear and tear from ordinary use, but this issue is not covered by any warranty and we reserve the right to refuse such a case.
To know more about your warranty, please contact customer service at the website chat or firstname.lastname@example.org or visit us at the physical store. Include order number, photos of the claim area, a description of the claim and, if applicable, description of how the error occurred. Our suppliers handle warranty conditions in various ways. We will do our best to get your claim dealt with as soon as possible.
If the customer does not agree with ARTIKELKBH.COM's handling of the cancellation right and the customer cannot find an amicable solution with ARTIKELKBH.COM, the customer can complain about the Center for Complaints Resolution if the conditions for this are met (see www.forbrug.dk).
Artikel Store sends orders with PostNord and GLS.
All packages are insured and have a tracking number, so the package can be traced. When an order is sent, a tracking number to your package will be sent to your e-mail. In some cases this mail can be caught by your junk filter, so please check before contacting us. Free delivery campaigns will be activated when you check out.
All inquiries concerning delivery should go through email@example.com or on the website chat.
Artikel Store reserves the right to request additional delivery costs from the customer on orders for multiple items.
Denmark DKK 50 (Free over € 150)
Europe € 13 (Free over € 150)
Rest of the world $ 30 (Free over $ 150)
Every order is treated as fast as possible, but since we are continuously producing our clothes we can not assure that all sizes are in stock. Customers should, therefore, expect a production time up to 2-3 weeks. This accounts both for standard sizes and made-to-measure. If the item is finished before, it will be sent directly.
We will contact the customer when the package is sent, and subsequently, normal delivery time should be expected:
Denmark: Within 2 working days
Europe: Within 4 working days
The rest of the world: Within 5 working days
ARTIKELKBH.COM accepts Dankort, VISA / Dankort, VISA Electron, MasterCard and Maestro. If payment is made by debit- or credit card, the customer must enter all the necessary information on the card and, in the case of a transaction with 3D Secure, the security code. All information is securely sent to ARTIKELKBH.COM, using SSL (Secure Socket Layer) via an encrypted connection. This prevents unknown and unauthorized sources from accessing customer information. ARTIKELKBH.COM does not store customer credit card information after the end of the transaction. If payment is made via PayPal, the customer can safely transfer money to the transaction with SSL (Secure Socket Layer) and an encrypted connection. All prices include Danish VAT. The prices are without shipping or other services that ARTIKELKBH.COM can offer. ARTIKELKBH.COM reserves the right to change the prices at any time. At ARTIKELKBH.COM, prices are shown in the following currencies: Danish kroner (DKK) and Euro (euro).
Note that local import duties vary by country and region. These taxes must be paid by the customer.
ARTIKELKBH.COM treats customer information with greatest respect and integrity. No information will be disclosed to third parties.
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
You can learn how to manage cookies on your web browser by following the Browser Cookies Guide.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook and Instagram, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Generator of GDPR Cookies Policy.
However if you are still looking for more information then you can contact us through the website chat or by mail at firstname.lastname@example.org.
By approving these terms and conditions and after the approvement of the customer order, a written and binding agreement between the customer and ARTIKELKBH.COM is made. When an order is placed on ARTIKELKBH.COM, the customer will receive an automatic confirmation for the order. In case of errors or omissions in the order, ARTIKELKBH.COM reserves the right not to send the product to the customer, and cancel the order.